You can cancel your order providing it is not already showing the “in process”status.
You should get in contact with our Customer Service department to cancel the order as soon as possible at the following e-mail address firstname.lastname@example.org.
Remember that we are available from 9:00 to 18:00 hours from Monday to Friday except for public holidays. It is therefore important to bear in mind that if the order has already been processed when your request is processed, even if it was not processed when you requested it, it will not be possible to cancel it. That is why we recommend that you put in the subject of the message "Cancellation of order xxx-xxx-xxx-xxx-xxx-xxx" as we will give us the indication of priority to carry out your request.
So be quick!