Vouchers, promotions and other benefits

As a new customer, NutriTienda would like to welcome you with this coupon for use on your first
purchase.

Once you have completed your registration, you will receive an e-mail with your coupon. Follow the instructions: It’s incredibly easy!

The welcome coupon is the word WELCOME. Make sure you type this word to activate the coupon, as it is not automatic.

The coupon consists of a 100% cashback of the value of the products that meet the conditions described above. The corresponding amount will be stored on your Nutritienda Card once your order has been delivered and the shipping company has sent us a delivery confirmation.

Additionally, we would like to inform you that the Nutritienda card is not a valid form of payment. The money you accumulate can be spent in the form of a discount of up to 10% on your future purchases (View NutriTienda Card Conditions)

Have you found a lower price on another site?

At Nutritienda we have a Best Price Guarantee Policy based on our commitment to never be beaten by lower prices at other online stores. We are constantly striving to be more competitive than other online stores but, despite our efforts, you may occasionally find lower prices.

To request a price match, go to the product page of the product in question on our website and complete the drop-down form that appears by clicking on "Have you found a better price?”

Once you have filled in and sent the form, your request will be considered and we’ll contact you with our response.

If the conditions are followed correctly, and the price match is for a current purchase, we will apply the Best Price Guarantee.

If, however, you have already placed your order, we will also match the price if you request a price match within a maximum of 7 calendar days after your purchase with us, provided that at the time you placed your order, the competing shop had a lower price than ours. We’ll reimburse the difference on your Nutritienda Card to use on your future purchases, applying a discount of up to 10% on the total amount (view NutriTienda Card conditions.)

Your request must meet the following conditions:

• We only match online shop prices in Spain, Portugal, France, the UK, Italy and Germany, never physical shops.
• The competitor product must be exactly the same as the one offered on our site.
• The competitor's product must be in stock at the time of the price
  match.
• The competitor price must be lower, also taking into account delivery
  costs.
• The competitor price cannot include volume or loyalty discounts.
• We will not be able to price match saver packs, nor outlet or clearance items.
• We compare our prices with more than 100 websites (the most prominent in the market) that
  we examine on a daily basis excluding auction portals and commercial markets, such as eBay or Amazon.
• The Best Price Guarantee Policy will be applied as long as the geographical areas are the same, and under no circumstances may prices be equalised between different geo-zones.
• Nutritienda reserves the right to reject any price matching request in the event that the competitor’s information appears to be erroneous or with stock that may not be conforming to reality. NutriTienda® also reserves the right to suspend or modify this price matching policy at any time.
• Likewise, Nutritienda reserves the right to reject requests for price matching from competitor websites with prices below the actual market cost or that we consider affect the goodwill in the competitiveness in the market.
• The Best Price Guarantee Policy won’t be applied to offers made by freelancers,
  retailers or any other professional entity managed by our competitors.
• The Best Price Guarantee Policy application will be considered as a promotion, and as such, it won’t be compatible with any other promotions on our website at that time.

You will obtain your Nutritienda Card once you have received your first order. This is a
virtual card which will be available in “My Account”. There you can check
your accumulated balance and activity.

There are currently 2 ways to earn credit:

1. By means of regular prize draws among all our customers and followers. The balance is credited to the Nutritienda Card of each winner.
2. Through "cashback" offers, in which a varying percentage of the order total (excluding delivery costs) will be redeemed as credit on your Nutritienda Card. Said credit will be issued once the order has been delivered.

How can I use my Nutritienda Card balance?

You can use your NutriTienda Card balance to discount up to 10% of the total value of your purchased products, as long as they’re not on special offer. You’ll find this option in STEP 2 (Payment) of the “Purchasing Process”

• Any balance that has not been spent will be kept on your NutriTienda Card to be used on future purchases.
• Your Nutritienda Card balance cannot be redeemed in cash.
• Your Nutritienda Card balance never expires.
• Your NutriTienda Card cannot be used as a payment method.
• Your NutriTienda Card balance can only be used as a payment method to redeem prizes from our regular prize draws, exclusively for the winners of said prize draw.

There’s more advantage at your disposal.Seize the opportunity!

At NutriTienda we define ourselves as offering our clients an array of unique special offers. These could be discounts, cashback, gifts, volume discounts... or a combination of all of the above.

Promotions always have a start and end date and are subject to stock availability. If, for example, you are buying a product with a free gift promotion and it is not added to your shopping basket even though you meet the conditions, it is because it is out of stock. You should bear in mind that a period of time may pass by from the time the product is sold out until the promotion information is updated on the website.

Furthermore, it is important to note that promotions cannot be accumulated, so it would not be possible to apply a promotion to a product that already is on special offer.

Before trying to benefit from a special offer it’s important to consult the conditions to confirm whether or not you are able to do so. If in doubt, remember that our Customer Service department is at your disposal to explain any queries you may have in more detail.

Additionally, we recommend that in the "Notifications" section of your account, you activate the notifications you wish to receive from us so that you don't miss out on any of our promotions.

We would also like to wish you a happy birthday, so you’ll receive an email with an exclusive discount on your special day.

You will get a 10% discount to be used within 14 days of your birthday. This discount is applied directly to the products in your basket that aren’t on offer, as long as your order is over £30.

The only condition is that a minimum of three months must have passed since you received your first order.

We hope you like it!

In our quest for constant innovation and improvement in customer service, we have made a points program available to you so you can obtain free gifts. The amount paid for your purchases is converted into points to be redeemed as gifts.

With every euro of each purchase you get 10 points that can be accumulated until you wish to exchange them for gifts in STEP 1 (Payment) of the "Purchase Process".

In your private user area, in the "Points" tab, you can check the details about your points, both those earned and those redeemed, so you will always be able to check your movements.

We have on offer a wide variety of accessories, product samples, bars, etc.

Get in quick to get your free gifts!

It’s important to remember:

• Points don’t expire
• You can either redeem your points as gifts or use them to obtain cheaper prices at the checkout.
• Items obtained by using points can’t be exchanged or returned.
• If once you have made a purchase and acquired points, you would like to return one or more products, the balance of points corresponding to the products to be returned will be deducted from your balance once the refund has been issued.

Collect points from your purchases to obtain free gifts. They are waiting for you!